Can I Cancel My Tracker Contract?
Have you ever found yourself questioning the value of your vehicle tracking contract? You might feel burdened by ongoing fees or need clarification on whether the service is genuinely beneficial. It’s natural to wonder whether you’re getting your money’s worth.
This blog post explores why people cancel tracking contracts and offers guidance for making an informed decision.
Are you ready to examine your tracking contract more closely and determine whether it’s a wise investment or time to cut ties? Let’s help you make an informed decision.
Yes, you can cancel your tracker account! There are several reasons why you might consider cancelling your tracker account. Let’s explore them in detail.
Reasons you may want to cancel your tracking device contract
Let’s have a look at common reasons that push people to cancel their tracker accounts:
- Perceived lack of value: If individuals haven’t had any incidents of theft or accidents, they might question the necessity of a tracking device.
- Unsatisfactory service: Poor customer service often leads to frustrated consumers, which leaves them no choice but to want to cut ties with their service providers.
- Inaccurate tracking: Consumers may find the tracking unit ineffective if it always shows inaccurate data.
- Contractual obligation: If your contract is ending and you don’t see its need or value, it may be a good idea to cancel.
- Switching providers: If you have found a better service provider, that is affordable and has better features.
While there are valid reasons for wanting to cancel your contract, it is crucial to weigh the pros and cons, especially in a high-crime environment like South Africa. Without a tracking unit, your vehicle does not have one of the best options to protect against theft and hijacking.
Key things to keep in mind when cancelling your contract
Like any other contract, there are Terms and Conditions.
Ts and Cs are rules you must agree to when you make a contract or an official agreement.
It is important to check your contract’s Ts and Cs when cancelling. This is to help you understand the cancellation process, or if there are hidden costs or a waiting period.
Here is a list of common Ts and Cs in tracking contracts:
- Notice Period: Most contracts require you to provide a notice before terminating your contract. The notice period is usually one calendar month (a calendar month is from the first day of a month to the last day of a month). This means they must receive your notice on or before the first day of the month to end the agreement at the end of that month.
- Cancellation fees: Some companies require a termination fee, especially if you cancel your contract before the end of your agreed-upon period (e.g. if you cancel your 36-month contract at 12 months).
- Written request: Most contracts require you to write down your cancellation request or in some cases, give any recorded notice.
- Return of tracking unit or any other equipment provided to you: You must return any equipment given to you or otherwise arrange that the company come to you to uninstall the equipment, at a fee. It is important to avail yourself and the vehicle to avoid paying a No-show charge.
- Final Payments: Check for any additional payments you may have to pay before the cancellation is concluded.
- Refund policy: Check if you are eligible for any refunds.
- Confirmation of cancellation: You must receive a confirmation stating that your contract is cancelled.
- Impact on services: You will not be able to use services once your contract is cancelled, you need to know when the services will be inactive.
How to check your contracts Terms and Conditions:
Usually, Ts and Cs are sent to you via email, or they are available on a company’s website. Either way, it is your duty to make sure you have read and understood these terms.
Ts and Cs can often change, make sure you have the current version. Regularly reviewing these terms can help you stay informed about any updates or modifications that could impact your relationship with the company. Ignoring these terms could lead to misunderstandings or unexpected obligations. By taking this responsibility, you can navigate your interactions with confidence and clarity.
To obtain the Ts and Cs of a contract, you can follow these steps:
- Company website: Most businesses publish their Terms and Conditions on their official website.
- Contract documentation: Check within the pages of your contract. A Ts and Cs page, clearly labelled “Terms and Conditions,” is usually included at the end of your contract.
- Customer service: You can call the company’s call centre to provide you with the Ts and Cs. You can either contact them by giving them a ring or write to them via email.
- Frequently Asked Questions (FAQs): T’s and C’s are usually answered in FAQs sections, usually on the businesses’ social media pages.
Are there alternatives to cancelling your tracker contract?
If you are considering cancelling your vehicle tracking contract but aren’t quite ready to cut ties, there are several alternatives you might explore. Here are a few options to consider:
- Downgrading Your Plan
If your plan feels too costly or includes unused features, consider downgrading instead of cancelling.
Benefits of downgrading:- Cost Saving: Spend less and direct funds where needed.
- Tailored Features: Select a plan that matches your actual usage.
- Simplicity: A simpler plan focuses on essential functions.
- Flexibility: Keep your provider relationship for easy upgrades.
- Reduced Commitments: Lower tier plans often have shorter contracts.
- Less Data Overload: Fewer features mean fewer notifications.
- Opportunity for Reassessment: A simpler plan helps you evaluate your needs.
- Cost Saving: Spend less and direct funds where needed.
Downgrading can help reduce costs while maintaining vehicle security. Always ensure that the new plan fits your actual needs.
- Consulting with Customer Support
Reach out to customer support to discuss your concerns. Representatives can offer valuable insights into your options, potential discounts, or promotional offers that might help reduce your costs while keeping the service active.
Before making the final decision to cancel your vehicle tracking account, it’s worthwhile to explore these alternatives. Doing so may provide a solution that meets your needs without losing the benefits of vehicle tracking altogether. Always consider your unique situation and weigh the pros and cons of each option to make the best choice for your circumstances.
You’ve cancelled your tracking device, now what?
Given South Africa’s ranking as the fifth-highest country in the world for crime rates, it’s strongly recommended that you explore alternative tracking service providers after terminating your existing contract
This is where Cartrack comes into the picture: Products that are easy on the pocket to accommodate you in these trying times.
Our commitment to exceptional customer service is evident in our glowing reviews on Hello Peter. With an average rating of over 4 stars, our customers consistently praise our dedication to their satisfaction.
Cartrack has a stolen vehicle recovery rate of over 90%. In the event of a theft, our expert recovery team is swiftly deployed to locate and retrieve your vehicle.
You can rest assured that every precaution and effort is taken to ensure the successful recovery of your vehicle.
With our Control Room Positioning, you can track your vehicles in real-time using the Cartrack App, the web portal or by phoning our 24/7 Control Room.
The Cartrack App offers a range of features to enhance vehicle security and provide peace of mind for vehicle tracking, stolen recovery services, and fleet management solutions It’s easy to use – providing essential information for both individual and fleet customers.
If your vehicle’s battery disconnects, you’ll receive a power event notification to alert you of potential tampering.
If you are in an accident we will be notified and we will dispatch medical and roadside response to your exact location. Cartrack is with you anytime and anywhere.
Unlock the extra value of our Value Added Services with your chosen package.
Discover how these additional features can enhance your experience and provide even more benefits.
Here’s a list of our exciting Value Added Services on consumer products, guaranteed to make your life easy:
- CarWatch: Activated on the Cartrack App, CarWatch keeps a virtual eye on your car when you can’t. It will tell you if your car moves without your knowledge so you can decide what assistance you may need.
- Protector: Whether you need roadside assistance or legal help, Cartrack is there for you. Activate Protector on your mobile app and a call centre agent will contact you immediately with the assistance you need.
- Lifetime Maintenance Warranty: Experience the benefits of a Lifetime Maintenance Warranty. Our commitment to quality, backed by our in-house design and manufacturing, ensures your tracking unit’s longevity.
Cartrack is the first tracking company in South Africa to offer a warranty for our service that offers a payment of up to R150 000 and in certain cases up to 5 million, in the unlikely event that a client’s stolen or hijacked vehicle is not recovered, subject to certain Terms and Conditions.
Cartrack’s fleet management system offers a range of services aimed at helping businesses optimise their vehicle operations. Some of our solutions include vehicle tracking, telematics, fleet analytics, driver behaviour monitoring and maintenance management.
The fleet management system presents far more benefits than simple GPS tracking. Our innovative solutions feature comprehensive smart fleet options for every industry to boost operational efficiency.
We also offer a Mobile App for commercial products, where you can:
- View your live vehicles’ location and past trips.
- Activate CarWatch which alerts you if your vehicle moves once parked.
- Activate Protector which provides Medical, Roadside, Legal, Accommodation and Car Hire services.
- Learn effective driving techniques to optimise fuel efficiency and reduce maintenance expenses.
- Share your live vehicle location.
- View speeding reports to improve safe and courteous road user behaviour.
- Risk reports to prevent accidents and hazardous driving behaviour.
- Maps in three different views – Default, Satellite and Google.
Cartrack Namibia is dedicated to providing world-class vehicle security, emphasised by its leading audited vehicle recovery rate in high crime environments such as South Africa.
Start Cartrack today to learn more.
Frequently Asked Questions
Q: How do you officially cancel a contract?
A: To cancel a contract, take the following steps:
- Make sure you send the cancellation notice within the time allowed.
- Always cancel in writing. You can use the cancellation form or send a letter.
- Keep a copy of your cancellation notice or letter.
- Send your cancellation notice by certified mail and return receipt.
Q: How much is the annual increment in the contract?
A: All Cartrack contracts increase by 10% in year 2 and again in year 3. Once the 36-month minimum term option has ended, the increases will be at the discretion of Cartrack, in line with the Consumer Price Index.
Q: Can I transfer my contract to a new owner?
A: Yes, you can transfer your contract to a new owner. This can be a convenient option if you are selling your vehicle.
